We take pride in the quality our customer service albeit not always the fastest.
For Website and Small Parts Orders
Products purchased through the website are eligible for return and refund
Our refund, return and exchanges policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
For Action Body Receivers
Since many of our receivers are custom made or assembled, we generally do not accept returns but handle each situation on a case-by-case basis.
There are certain situations where returns are Never accepted:
Action orders must be placed via phone or email. The following information may be applicable to components ordered via phone, email or website as well.
An estimate or sales receipt will be created and emailed to the email given.
Once an estimate has been reviewed to ensure there are no mistakes you must call us with payment information or send in a check with the estimate number attached. We ask for a 50% deposit to start the production process. Until we have received the deposit the order is not in the system.
By meeting this requirement, you are agreeing to the following stipulations:
Any changes made after 7 days will incur a $65 change order fee and restart the build cycle.
Cancellations after 30 days will forfeit half of the deposit to the original form of payment. If an in-store credit is chosen the full deposit will be credited to the customers account. Account credits cannot be reimbursed later.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed to your original form of payment or applied to your account as in-store credit to be used for future purchases. Note that in-store credits must be used on orders placed over email or phone and not through our website.
Restocking fees
Restocking fees are applicable to all Action bodies, bolts, and custom components that we chose to accept returns on. This will be deducted from refund amount or charged to the customer as applicable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@batmachine.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@batmachine.com. If you ordered or received the incorrect part and you need an exchange please contact us at sales@batmachine.com and we will handle exchanges on a case by case basis. Note that exchanges may be subject to restocking fees outlined above. After communication with us send your item to:
BAT Machine Co. Inc.,
6148 West Seltice Way
Post Falls, ID. 83854
Please attach clear and thorough notes as to reason for return, sales receipt/ Invoice number, contact information, and action serial numbers where applicable.
To return your product, you should mail your product to:
BAT Machine Co. Inc.,
6148 West Seltice Way
Post Falls, ID. 83854
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please attach clear and thorough notes as to reason for return, sales receipt/ Invoice number, contact information and serial number when applicable.
We warranty all products made if the item is damaged/defective/malfunctioning due to our manufacturing or assembly process. The customer is responsible for protecting the products when packaging. The customer is responsible to return shipping. We will examine your item, if we are unable to fix it, we will replace your item with a comparable product at our discretion. We will always attempt to mechanically repair items before replacing. We are not responsible for restoring the item to aftermarket cosmetic finishes or processes. Note that we do NOT guarantee the finish or durability of a coating from a secondary supplier. Please see our FAQ page for more information on Coating Concerns.
If you have an item that is in need of repair, contact us at sales@batmachine.com with any applicable information or pictures. The customer is responsible for protecting the products when packaging. The customer is responsible for return shipping. Please attach contact information and clear notes with serial number (when applicable) as to reason for sending the product in. When we receive your product, we will examine it and repair it at our discretion. An estimate can be provided if requested but the final price is a result of parts and time required to perform the repair properly.
Contact us at sales@batmachine.com for questions related to refunds and returns.