BAT Machine Co., Inc. | 11550 N. Bruss Rd. | Rathdrum, ID | 83858 CALL US TODAY: (208) 687-0341
Bat Machine Co. precision rifle actions, machining and tooling

Policies

Disclosure of Transaction Currency and Methods of Payment

Our web site, www.batmachine.com can accept MasterCard and Visa. Please contact us directly by phone at (208) 687-0341 if you prefer to use check, money order or wire transfer for your transaction.

All transactions will be completed in U.S. Dollars only.

Shipping and Delivery Policy

Parts will be shipped via USPS flat rate for most small domestic packages and FedEx Express for actions and larger items. Contact us if the order is to be shipped out of the country so we can put you in contact with an exporter. Basic domestic shipping for a single part orders is $12.50

Orders are sent to fulfillment daily and processed the next business day, provided they are in stock. If not in stock you will be notified the status of expected availability. USPS flat rate and FedEx Express items are normally delivered in 3 business days, if shipped First class mail it could be 7 business days.

Shipping Restrictions

Some items may require export paperwork. If you are a foreign customer please contact us directly to verify that we can ship you the item you want and for correct shipping cost.

Receiving a Refund

We’ll initiate a refund request after we receive and process your return. We’ll notify you via email of your refund once we’ve received and processed the returned item.

For items returned to our Fulfillment Center, expect your refund within 4 weeks of giving your package to the return shipper though in many cases you’ll receive the refund sooner.

This time period includes:

  • 7 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request

Security Policy

The security of your personal and financial information is very important to us. Please read the following for information on how we safeguard your information. You can make a payment with US dollars ($) online at our website, www.batmachine.com with confidence.

We have partnered with Authorize.Net, a leading payment gateway, to offer safe and secure credit transactions for our customers.

All credit card transactions made through www.batmachine.com are protected during transmission by using Secure Sockets Layer (SSL) software from Authorize.Net on www.batmachine.com’s secure server. After you have selected the Pay Online button and moved to the “Online Invoice Payment” page, you will see that the browser address changes from a regular address (http://) to a secure SSL address (https://). This indicates that the secure service is in use and your data will be transmitted in an encrypted form that is only readable by our credit card processing company. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  1. 1024-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  2. Industry leading encryption hardware and software methods and security protocols to protect customer information.
  3. Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Bat Machine and www.batmachine.com is registered with the Authorize.Net Verified Merchant Seal program.

We can also conduct transactions via telephone if you would prefer. Please call us at 208-687-0341. Our customer service hours are Monday-Thursday 3:00 pm to 5:00 pm PST.

BAT Machine Co., Inc. | 11550 N. Bruss Rd. | Rathdrum, ID | 83858 CALL US TODAY: (208) 687-0341