Disclosure of Transaction Currency and Methods of Payment
Our web site, www.batmachine.com can accept MasterCard and Visa. Please contact us directly by phone at (208) 687-0341 if you prefer to use check, money order or wire transfer for your transaction.
All transactions will be completed in U.S. Dollars only.
Shipping and Delivery Policy
Parts will be shipped via UPS ground for domestic packages and USPS for foreign destinations if export is not required. Basic domestic shipping for a single part orders is $12.50
Orders are sent to fulfillment daily and processed the next business day, provided they are in stock. If not in stock you will be notified the status of expected availability. UPS ground provides a delivery window of 10 business days.
Some items may require export paperwork. If you are a foreign customer please contact us directly to verify that we can ship you the item you want and for correct shipping cost.
Receiving a Refund
We’ll initiate a refund request after we receive and process your return. We’ll notify you via email of your refund once we’ve received and processed the returned item.
For items returned to our Fulfillment Center, expect your refund within 4 weeks of giving your package to the return shipper though in many cases you’ll receive the refund sooner.
This time period includes:
- 7 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request
The security of your personal and financial information is very important to us. Please read the following for information on how we safeguard your information. You can make a payment with US dollars ($) online at our website, www.batmachine.com with confidence.
We have partnered with Authorize.Net, a leading payment gateway, to offer safe and secure credit transactions for our customers.
All credit card transactions made through www.batmachine.com are protected during transmission by using Secure Sockets Layer (SSL) software from Authorize.Net on www.batmachine.com’s secure server. After you have selected the Pay Online button and moved to the “Online Invoice Payment” page, you will see that the browser address changes from a regular address (http://) to a secure SSL address (https://). This indicates that the secure service is in use and your data will be transmitted in an encrypted form that is only readable by our credit card processing company. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
- 1024-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
We can also conduct transactions via telephone if you would prefer. Please call us at 208-687-0341. Our customer service hours are Monday-Thursday 3:00 pm to 5:00 pm PST.